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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tereasa Mcgregor

April 5, 2024

5  out of  5 rating by Tereasa Mcgregor
"Everyone is always so helpful when I call!"
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Anita C

April 3, 2024

5  out of  5 rating by Anita C
"I am a customer of them for years. Extremely helpful group. I highly, HIGLY recommend this office if you need a trustworthy insurance agency!!!"
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March 28, 2024

5  out of  5 rating by T B
"This is the best State Farm agency in the Frisco area. Taizia is super efficient, very responsive and provides top notch customer service. Any questions gets answered quickly even on emails. The agent provides very good value and will find the best possible rates and discounts both for vehicle and home/renters insurance products. And Taizia is very welcoming and professional. All the staff are super friendly and professional. I have been with State Farm for over several decades and in many other States, but, this Frisco location Agent (Parker) and Taizia are the best!"
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Rakesh Nagpal

March 8, 2024

5  out of  5 rating by Rakesh Nagpal
"Truly enjoyed the overall experience of making the switch to Statefarm insurance, Lana was extremely helpful and very skillful on advising the best products and coverage. I would highly recommend Statefarm and especially working with Lana!"
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Aaron Brown

November 11, 2023

2  out of  5 rating by Aaron Brown
"Called in to ask why my policy continues to increase. The rep who answered the phone said “oh prices are just going up everywhere.” I proceeded to tell her how every time I call I am told my policy will decrease when I download the drive safe app, or when I turn 25 and in both instances my policy actually increased. Important to note I have never had an accident or a ticket in my life. The rep said someone would call me the following day at 11am. That day came and I waited until 11:45 without a call. Called back into the office and the rep said she was on the phone and would call me back. Around noon I received a call and immediately Lana started going into the sales pitch of “prices are just going up everywhere and we could try defensive driving classes”. The day I called into the office and was not able to be spoken with, I ended up calling Allstate who answered right away and was able to get me $40 a month less on my policy. When I let Lana know she asked me to send me the policy and she would take a look at it. She did apologize about being an hour late to an appointment, which was nice. Ever since I was transferred from Steve Gandy StateFarm my experience has been pretty poor. I did not feel valued as a customer and never felt valued for my loyalty, being accident free, ticket free, and never filing a claim. Insurance is not my favorite industry as it is, but I’m hoping I get better service with Allstate."
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Justin Zhang

September 9, 2023

5  out of  5 rating by Justin Zhang
"My agent Jackie provided me the excellent customer service and a good combination quote of Auto and Renters."
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August 6, 2023

5  out of  5 rating by RAM PRAVEEN
"Excellent support from Lana!"
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Kevin Cox

July 28, 2023

5  out of  5 rating by Kevin Cox
"Rafael Parker is represented well with agent Jackie Soto. She is very professional, has a great personality, and an agent that really works for you diligently to ensure the best rate is obtained that suits your needs."
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Rahul Singh

June 28, 2023

5  out of  5 rating by Rahul Singh
"I was helped by Lana Ankenbauer. She was very thorough and helped me pick best possible options for my vehicle. She also ensured that i got best possible pricing. I will definitely recommend working with her."
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Venkata Mettu

June 27, 2023

5  out of  5 rating by Venkata Mettu
"Lana was really helpful and has lots of patience explaining the details. I had wonderful experience dealing with my auto insurance needs and she was able to take care."
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ricardo morales

May 12, 2023

5  out of  5 rating by ricardo morales
"Excelente experience with state farm, then knew exactly what type off insurance I needed for my auto. I truly recommend Rafael Parker, give him an opportunity to help you…he will help you get the best coverage at a reasonable price."
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Julio Cesar

May 10, 2023

5  out of  5 rating by Julio Cesar
"Excellent service."
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June Seok Kim

March 28, 2023

5  out of  5 rating by June Seok Kim
"I had been using State Farm before and started using it again this year. Jacqueline helped me a lot with everything needed in a very fast and excellent way. I am sure that I will recommend her to my friends as well."
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Liz Scaife

March 16, 2023

1  out of  5 rating by Liz Scaife
"Horrible company! Every month my insurance payment goes up! Very frustrating experience. Go anywhere else but here."
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damini jaiswal

February 13, 2023

5  out of  5 rating by damini jaiswal
"She was very helpful and patient. She answered all my questions and made it very easy for me."
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Ankur Kumar

February 12, 2023

5  out of  5 rating by Ankur Kumar
"It’s being an awesome experience working with Rafael Parker and team on home and auto insurance. The entire experience was seamless with prompt response and attention!"
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Sreedhar Narra

February 6, 2023

5  out of  5 rating by Sreedhar Narra
"Excellent. Jackie did a fantastic job by creating custom insurance quotes which helped me in picking right choice of coverage for me."
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carlos juarez

January 31, 2023

5  out of  5 rating by carlos juarez
"Personnel well trained and knowledgeable to assist and guide you buying the right policy at the right price. They definitely earned my business."
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Art G

January 31, 2023

5  out of  5 rating by Art G
"Lana has helped me for the last 8 plus years keep my budget in mind. She's the best agent I've encountered following her to her current agency at Rafael Parker."
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Stephanie Sikes

January 31, 2023

5  out of  5 rating by Stephanie Sikes
"Lana was great to work with! She answered all of my questions thoroughly and explained all of my coverage and helped me make the right decision."
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Jagadish Surampally

January 30, 2023

5  out of  5 rating by Jagadish Surampally
"They are the best and provided a best car insurance deal. I worked with Lana and she helped me a lot during the process. Thanks again for your help."
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Anil Bommerla

January 11, 2023

5  out of  5 rating by Anil Bommerla
"I highly recommend. Lana has been Awesome and it is because of her I am with the insurance company. She was very polite and helped me with all my queries and addressed all of them with patience and she made sure all the formalities are completed. Kudus to Lana for the Great Support. :)"
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Gregory Rodriguez

December 9, 2022

5  out of  5 rating by Gregory Rodriguez
"Love the experience with the staff at Rafael’s office. It feels like family."
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Kacie Soto

December 9, 2022

5  out of  5 rating by Kacie Soto
"Jackie is so helpful and knowledgeable!"
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Dale Dement

December 9, 2022

5  out of  5 rating by Dale Dement
"I've been using State Farm for year's and I've never had an issue with any of their services. Also have known Jacqueline for several years and she's always done me right and handled everything in a timely professional manner. I would definitely recommend everyone looking for insurance go see her."