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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nicole Oakden

November 14, 2024

5  out of  5
rating by Nicole Oakden
"Lana has provided us with excellent service. From transferring all of our policies to new Texas policies & recently yesterday writing my business policy in Texas. Thank you for everything, Lana! Coming from someone who worked for State Farm for many years, Lana knows her stuff! She provides excellent detail to each policy & is able to explain the differences in Texas vs the state where I lived & worked! Thanks Lana!!"
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Michael Kearney

October 15, 2024

5  out of  5
rating by Michael Kearney
"Great agency working hard on behalf of their insureds! Rafael and his staff at both offices are a pleasure to work with as a Water/Fire/Reconstruction vendor (SERVPRO of Carrollton and Far North Dallas). Excellent Customer Service."
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Dharmapuri Amballa

October 1, 2024

5  out of  5
rating by Dharmapuri Amballa
"They are very professional service and StateFarm has very high customer help and satisfaction when situation are not our side. I insure through StateFarm last 15 years I never get chance to claim any thing from StateFarm but recently I have to claim from StateFarm but I can feel it how they serve people in minutes all needs!!!"
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Mark Fagan

September 23, 2024

5  out of  5
rating by Mark Fagan
"Jackie is awesome"
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Pankaj Bhakta

September 20, 2024

5  out of  5
rating by Pankaj Bhakta
"Very good service, and very reasonable prices."
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Anson Xu

August 13, 2024

5  out of  5
rating by Anson Xu
"Jacqueline was super helpful setting up my insurance. Even when the system had technical difficulties, I was able to get the temporary proof of insurance needed to register my car. This is my first time buying insurance and moving to Texas, and everything went super smoothly :D."
We responded:
"Thanks so much for your kind reviews and your patience! We are always happy to have great customers like yourself. 🙏"
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Wheatley Bell

August 13, 2024

5  out of  5
rating by Wheatley Bell
"I have been with State Farm and this agent for a number of years now, and I can't think of a better place to be. After an accident in 2019, my rates went up. But after time and following the advice of the reps, my rates have consistently gone down and my coverage is the best I've ever had. Thank you for your service and walking with me all the way. "Low rates and maximum coverage."
We responded:
"Hi, thank you so much for your kind review! My team and I will always try to make the insurance world a positive experience for our customers. We appreciate you! - Rafael"
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Ayush Modi

August 6, 2024

5  out of  5
rating by Ayush Modi
"Amazing customer service, competitive and transparent pricing. A fast and detailed response, a true all-around experience. Jackie is fantastic with urgency and attitude to solve customers' needs providing concise scenarios of choices for insurance need; thank you!"
We responded:
"Thanks so much for being a great customer! We appreciate your feedback."
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Pretty Lady

June 21, 2024

5  out of  5
rating by Pretty Lady
"I had been overpaying for car insurance for years and finally decided to shop around. Jennifer, had just posted on our apartment community site & I knew then it was a “sign” to switch over.. I reached out to her & she got right back to me, Jennifer and was extremely helpful in selecting the right coverage and getting me every discount possible. I ended up with a much lower rate and even better coverage than with my previous provider. This was by far the best experience I have ever had shopping for insurance. I highly recommended Jennifer. I have told several family members and friends about her & she was able to help them as well. If you or anyone or looking to lower your monthly payments & looking for something more affordable. I highly recommend just getting a quote & seeing what they can do for you. I’m so happy I switched. Thanks Jennifer."
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Josué David Castro

June 21, 2024

5  out of  5
rating by Josué David Castro
"Maria and Taizia are the best, they did an amazing job helping me understand my policy and getting me the best deal they could. 🙏🙌🏼"
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Austin Roiz

June 21, 2024

5  out of  5
rating by Austin Roiz
"Jennifer was incredibly friendly and her knowledge and ability to answer the questions that I had were top notch!"
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Jennifer Parker

June 21, 2024

5  out of  5
rating by Jennifer Parker
"He is an amazing agent with a great staff! Would recommend to anyone looking for Home, Auto and Life, and no we aren't related! :)"
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Kraig Ankenbauer

June 21, 2024

5  out of  5
rating by Kraig Ankenbauer
"Lana Ankenbauer has been awesome to work with"
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April Thomas

June 21, 2024

5  out of  5
rating by April Thomas
"Jennifer was amazing. She was quick to respond to questions and got me a lower rate! Thank you Jennifer!"
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Gregory Rodriguez

June 21, 2024

5  out of  5
rating by Gregory Rodriguez
"This office is fantastic and very helpful. Maria is very helpful and knowledgeable every time I call. I would recommend them to anyone!"
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Jordan Fox

June 21, 2024

5  out of  5
rating by Jordan Fox
"Jennifer was very helpful and professional! I have had a wonderful experience with this agency thanks to Jennifer’s care and assistance! Highly recommend!"
Profile photo of Kim Fox

Kim Fox

June 19, 2024

5  out of  5
rating by Kim Fox
"I highly recommend this office. Jennifer Parker assisted me with all my questions and concerns (which were a lot) however, Jennifer was so friendly and helpful and did not act irritated at all like I experienced when asking all the same questions to other insurance offices. If you’re looking for amazing customer service and a very knowledgeable experience give Jennifer Parker a call."
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Tereasa Mcgregor

April 5, 2024

5  out of  5
rating by Tereasa Mcgregor
"Everyone is always so helpful when I call!"
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Anita C

April 3, 2024

5  out of  5
rating by Anita C
"I am a customer of them for years. Extremely helpful group. I highly, HIGLY recommend this office if you need a trustworthy insurance agency!!!"
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T B

March 28, 2024

5  out of  5
rating by T B
"This is the best State Farm agency in the Frisco area. Taizia is super efficient, very responsive and provides top notch customer service. Any questions gets answered quickly even on emails. The agent provides very good value and will find the best possible rates and discounts both for vehicle and home/renters insurance products. And Taizia is very welcoming and professional. All the staff are super friendly and professional. I have been with State Farm for over several decades and in many other States, but, this Frisco location Agent (Parker) and Taizia are the best!"
We responded:
"Hi, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! We're grateful to have your business and loyalty! Lana is an asset to our team and her and I both look forward to serving you in the future. - Rafael"
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Rakesh Nagpal

March 8, 2024

5  out of  5
rating by Rakesh Nagpal
"Truly enjoyed the overall experience of making the switch to Statefarm insurance, Lana was extremely helpful and very skillful on advising the best products and coverage. I would highly recommend Statefarm and especially working with Lana!"
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Aaron Brown

November 11, 2023

2  out of  5
rating by Aaron Brown
"Called in to ask why my policy continues to increase. The rep who answered the phone said “oh prices are just going up everywhere.” I proceeded to tell her how every time I call I am told my policy will decrease when I download the drive safe app, or when I turn 25 and in both instances my policy actually increased. Important to note I have never had an accident or a ticket in my life. The rep said someone would call me the following day at 11am. That day came and I waited until 11:45 without a call. Called back into the office and the rep said she was on the phone and would call me back. Around noon I received a call and immediately Lana started going into the sales pitch of “prices are just going up everywhere and we could try defensive driving classes”. The day I called into the office and was not able to be spoken with, I ended up calling Allstate who answered right away and was able to get me $40 a month less on my policy. When I let Lana know she asked me to send me the policy and she would take a look at it. She did apologize about being an hour late to an appointment, which was nice. Ever since I was transferred from Steve Gandy StateFarm my experience has been pretty poor. I did not feel valued as a customer and never felt valued for my loyalty, being accident free, ticket free, and never filing a claim. Insurance is not my favorite industry as it is, but I’m hoping I get better service with Allstate."
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Justin Zhang

September 9, 2023

5  out of  5
rating by Justin Zhang
"My agent Jackie provided me the excellent customer service and a good combination quote of Auto and Renters."
We responded:
"Thanks so much for allowing us to help you with your insurance needs. "
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RAM PRAVEEN

August 6, 2023

5  out of  5
rating by RAM PRAVEEN
"Excellent support from Lana!"
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Kevin Cox

July 28, 2023

5  out of  5
rating by Kevin Cox
"Rafael Parker is represented well with agent Jackie Soto. She is very professional, has a great personality, and an agent that really works for you diligently to ensure the best rate is obtained that suits your needs."